Hizli Food Solutions Private Limited (“Hizli”), a company incorporated under the Companies Act, 2013 and having its registered office at Chennai , is the owner of the brand Hizli and the web-based platform ‘gohizligo.com’ and mobile application ‘Hizli’ (collectively, the “Platform”).

This Privacy Policy describes the policies and procedures applicable to the collection, use, disclosure, and protection of Your information shared with Us while You use the Platform. For the purpose of this Privacy Policy, "We", "Us", or "Our" refers to Hizli Food Solutions Private Limited, and the terms “You”, “Your”, “Yourself” or “User” refer to the user of the Platform.

We value the trust You place in Us. That is why We maintain reasonable security standards for securing transactions and Your information.

1. Collection of Information
We collect the following information when You access or use the Platform:

• Personal Information: Name, mobile number, email address, date of birth, gender, address, and payment details.

• Transactional Information: Order history, payment status, and preferences.

• Location Data: IP address, device location (if permitted).

• Non-Personal Information: Browser type, device details, cookies, and usage analytics.

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2. Use of Information
We use Your information to:

• Provide and improve Services.

• Process payments and orders.

• Communicate offers, updates, and customer support.

• Ensure security and prevent fraud.

• Comply with legal obligations.

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3. Sharing of Information
We may share Your information with:

• Third-Party Service Providers: Delivery partners, payment gateways, and IT support.

• Legal & Regulatory Authorities: If required by law.

• Business Transfers: In case of mergers/acquisitions.

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4. Data Security
We implement industry-standard security measures, but no system is 100% secure. You are responsible for safeguarding Your account credentials.

5. Retention of Data
We retain Your information only as long as necessary for business or legal purposes.

6. Third-Party Links
The Platform may contain links to external sites. We are not responsible for their privacy practices.

7. Your Rights

• Access/Correction: Update Your profile via the Platform.

• Withdrawal of Consent: Email us at hizli@gohizligo.com.

• Deletion: Request deletion, subject to legal obligations.

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8. Changes to Privacy Policy
We may update this policy periodically. Continued use of the Platform constitutes acceptance.

9. Grievance Officer
For privacy-related concerns, contact:
Email: hizli@gohizligo.com

10. Contact Us
For questions, email hizli@gohizligo.com.